Entourage, Shared Folders, & Exchange

February 19, 2009

entourage_mac_2008_iconAccessing shared folders & calendars is one of the handiest features of Exchange services. Unfortunately, Entourage doesn’t handle shared folders quite as gracefully as some would like. When trying to access folders or calendars shared through MS Exchange accounts, it’s not uncommon to receive the following error:

The user’s folder could not be found. Entourage could not find a mailbox for the user User_Name

This error occurs even though the mailbox does exits & the user followed Microsoft’s directions to the letter – as found here.

There are a couple of potential causes for this error, but the most consistent workaround is to point Entourage directly to the URL of the shared calendar or folder rather than leaving Entourage to try & find the path itself.

Note: You may need to contact you system or exchange administrator to get the full URL of the calendar or folder in order to complete the steps below…

Use the full URL to open the shared calendar

  1. Click File, and then click Open Other User’s Folder.
  2. Click Find user.
  3. Click Advanced.
  4. Enter the user name & email address for the calendar you would like to access.
  5. Type the full URL to the user’s account and Exchange server.
    1. (The URL should be in the following format: https://exchange.<ServerName>.com/exchange/<EmailAddress> )
  6. Click OK.
  7. On the Type menu, click Calendar, and then click OK.
  8. It typically takes some time for the calendar to fully synchronize with the events on the server. Be patient.

More detailed information on this issue can be found in the following Microsoft knowledge base article (The article refers to Office 2004 but is still valid for Office 2008).

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